Yes, all drivers undergo a fully enhanced DBS check completed by the local authority Taxi Licensing team before receiving their taxi badge. They are also required to complete a Safeguarding training course with the local authority before starting work.
No, all lost property is taken to St Aldates Police Station (Oxford), which has a lost property department. If the driver still has the item in their vehicle when you call, they can return it to you for a fee, which the operator will inform you of.
Most drivers have a chip and pin machine. This can be requested when making the booking. You can also pay by card using the Her Ride app or via a link sent to your mobile when requested from the operator.
We strive to maintain high customer service standards. If we fail to meet these standards, we want to hear from you. Please email us at info@hercars.co.uk with as much information as possible about the complaint and the related booking.
